Foire Aux Questions

Please review the warranty guidelines here. If your product falls within the limited warranty, please contact us.

Our warranty does not cover airline damage. We would recommend you reach out to your airline carrier if your Baby Jogger product was damaged while traveling. 

If you would like to return a product purchased from our online store, please contact customer service at 1-800-241-1848 to request a return authorization number. Products may be returned within 7 days of receipt in new, unused condition. Returns will be credited for the product only and are subject to the cost of returned shipping.

We are not able to ship product made for the USA into another country. If you do not have a Baby Jogger distributor in your country, please locate the distributor nearest you for purchasing information.

Yes! Except where noted, our frames are backed by a lifetime warranty against manufacturer defects. The parts of your stroller, excluding tires and tubes, are warranted to be free of manufacture defects for a period of 1 year under normal use and in compliance with the operating instructions. When calling in a warranty claim, please have your item number, serial number, manufacturer date stamp and proof of purchase on hand to expedite the process. You can view full warranty information here.

Yes! Except where noted, our frames are backed by a lifetime warranty against manufacturer defects. The parts of your stroller, excluding tires and tubes, are warranted to be free of manufacture defects for a period of 1 year under normal use and in compliance with the operating instructions. When calling in a warranty claim, please have your item number, serial number, manufacturer date stamp and proof of purchase on hand to expedite the process. You can view full warranty information here.

Yes, the seat and canopies of our strollers and joggers are made from strong, lightweight, washable fabrics which easily detach from the frame. The seat should be washed in cold water on the delicate cycle of your washing machine and attached back onto the stroller to dry.

Baby Jogger offers a convenient accessory called the Glider Board. The Glider Board attaches to the rear axle on most of our single or double strollers and provides an area for an older child to ride along. It is not compatible with the Vue, City Mini ZIP, City Lite or Summit strollers and should not be used with the F.I.T. while jogging. Buggy Boards made by other manufacturers are not recommended for use with Baby Jogger strollers.

An EVA wheel is a lightweight molded plastic wheel that is ideal for pavement or smooth urban terrain. This wheel is available on our Vue, City Mini, City Mini ZIP, City Lite and City Versa, which helps to make these strollers lightweight, agile and compact when folded.

A Forever-Air tire is a rubber tire inflated with a lightweight foam instead of air. This ensures the tire will not go flat with frequent use or rough terrain. The City Mini GT, City Elite and City Select both feature Forever-Air tires.

A pneumatic tire is an inflatable rubber tire that provides a comfortable, smooth ride on many different terrains. The Summit and F.I.T. joggers have pneumatic tires, which add to their all-terrain capabilities.

For most products, we do offer replacement parts. You can visit the product page and look for “Replacement” Parts” under the “Add to Cart” button, or you can contact us  M-F 9:00 - 5:00 EST.